Q: What type of currency do you accept?
A: Our payment methods will accept US Dollar, Euro, GB Pound, Canadian Dollar and Australian Dollar.
Q: What is a Game Time Code?
A: MMORPGs are large commercial undertakings that charge a fee to begin playing the game, to continue playing the game, or both. The Game Time Code, or GTC, is, in essence, a voucher allowing you access to the game world for a specified period of time. GTC has also been expanded to include the new account codes, also referred to as a “CD key.”
For example: World of Warcraft players have their own WOW time code. It is identical in meaning to game time code but is specific to WoW.
Q: What are your hours?
A: We are staffed 24 hours a day, 7 days a week.
Ordering and Delivery Questions
Q: How do I get my code once I have made the purchase?
A: Your code will be sent via email to the primary email address listed on your PayPal account. If you paid directly with a credit card then we will send to then email address you entered at time of payment. If you are a new customer we manually approve your first order.
A: All new customers are phoned to verify their purchase. This process, from the time we get your order, to the time you get your code averages 20 minutes. Existing customers have a much shorter wait. Customer in good standing more than 30 days has the shortest wait, as their codes are sent instantly.
Q: How do you decide which new customers to call?
A: We call all new customers.
A: Yes. If PayPal supports your country, we support your country. We will happily call you in your country. We are open 24 hours a day so we will call you shortly after you place your order.
A: You will get your customer login 30 days after your first purchase. This login gives you access to some special features of the site. Before this time, just order with the same email you ordered with last time. That way, we'll know who you are!
Q: How can I order more than one thing at a time?
A: To purchase more than one code, first find the code you want and click “Add to Cart”. This will automatically take you to the shopping cart page. Change the number under Qty and click Update Cart. If you need to order several different items, you can click Continue Shopping after you add the first item to the cart.
Q: My order was refused. Why?
A: Due to a high rate of fraud, we have to be careful who we have as customers. If for any reason your order looks like it may be from a stolen or otherwise compromised PayPal account we will error on the side of our safety and refund your order. You can help us by providing us with more information on your purchase by including your shipping address with your order. We are not going to ship anything to you but it is a positive item towards approving your orders.
If strong enough suspicions are raised during the approval process, we may put a block on your account to prevent you from ordering again. We are willing to work with you, however, to get your account back into good standing. Should you wish to get your account reactivated you will need to email [email protected] explaining your situation.
Q: What forms of payment do you accept?
A: We accept payment through PayPal.
Q: Do I have to have a PayPal account?
A: No. You can make a payment through PayPal using a credit card, no account required. When you are ready to check out, go to the shopping cart and click Select Payment. PayPal should already be the selected payment type, so click Check Out and then Continue with Checkout. On the PayPal screen, at the bottom is a section labeled “Don't have a PayPal Account?” Click “Continue” in that section.
Q: I already have a verified PayPal account? Do you still have to call me?
A: Yes. We have our own verification system which is different from PayPal's and is more suited to the type of products that we sell.
Q: I'm getting an error message from PayPal. Is something wrong on your site? What am I doing wrong?
A: The first thing to try with any PayPal error is to clear your browser's cache, cookies, and history. You'll need to refer to your browser's documentation if you don't know how to do this.
One possible reason for an error is that PayPal is unable to communicate with your bank. There are other reasons that we are not familiar with. If you are still getting the error, you will need to contact PayPal's customer service to find out the reason for the error. Alternatively, if you have another method of payment available to you, you might use that instead.
Q: My code doesn't work! Are you trying to cheat me?
A: Most of our codes are entered by hand. While our code entry personnel are very good, they are human and make mistakes. If you have a code you believe to contain an error, simply forward your code receipt email to [email protected] and we will check your code as soon as we can. If we find an error, we will send you a correction to your code. If you send your code in late nights or weekends, it may be several hours before you get a response.